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Consumers and Mobile Financial Services – Free Report

Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. This 78-page report, “Consumers and Mobile Financial Services” (March, 2015) examines trends in the adoption and use of mobile banking, payments, and shopping behavior and how the emergence of mobile financial services affects consumers’ interaction with financial institutions.

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AIB Launches Mobile Banking Site

September 22, 2011 by Mobile Payment Magazine

AIB today announced the launch of its new mobile banking webdsite, which has been tailored specifically for use on smartphones. More than 650,000 of AIB customers actively use AIB Internet Banking and the bank has seen significant growth in the numbers of customers accessing their Internet Banking using their smartphones.

Services available on AIB Mobile Banking allow customers to:

  • View Account Balances
  • View Mini Statements and the ability to view recent transactions
  • Make payments to:
    • customers’s own accounts
    • other accounts in Republic of Ireland
    • Utility bills such as ESB, Eircom & VHI*
    • Credit Cards
  • Mobile Top Up’s to Vodafone, O2 Meteor and eMobile
  • View Payment and Mobile Top Up Logs

*Accounts must be previously set up on AIB Internet Banking

AIB will shortly announce the launch of Mobile Banking apps for iPhone and Android smartphone users. The site and apps were developed in house by a specialist team in AIB. A multimedia communications campaign will be launched to support this initiative with online and social media forming a key part of this campaign.

According to Robert Mulhall, Head of Direct Channels, “The number of smartphones in Ireland is growing at a rapid rate. Customers are demanding that all service providers evolve with this trend to provide their services in a means that is increasingly convenient to them. Banks are no different. We know that our customers are already using their smartphones to access Internet banking while on the move. This development meets the needs of our customers now and gives them the convenience of banking at a time that suits them.”

Source: AIB

Filed Under: News Tagged With: AIB, Ireland, mobile banking, Robert Mulhall

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