Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. This 78-page report, “Consumers and Mobile Financial Services” (March, 2015) examines trends in the adoption and use of mobile banking, payments, and shopping behavior and how the emergence of mobile financial services affects consumers’ interaction with financial institutions.
Central Bank of Congo to Lanuch Mobile Banking Service
The Central Bank of Congo (BCC) has held a workshop on mobile banking services with the aim of making greater use of the technology.
According to the institution, mobile phones will soon play a key role in accessing banking services in Democratic Republic of Congo, as can be seen in other African countries such as Nigeria or Kenya.