Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. This 78-page report, “Consumers and Mobile Financial Services” (March, 2015) examines trends in the adoption and use of mobile banking, payments, and shopping behavior and how the emergence of mobile financial services affects consumers’ interaction with financial institutions.
BillingTree Featuring Text Bill Presentment and Authorization at EEI/AGA Customer Service Conference
On-demand payment processor BillingTree will feature its Mobile Solutions Suite including text notification and payments, Pre-Funded accounts and mobile optimized web forms along with PaynCash, EBPP and Account Verification tools at next week’s EEI/AGA Customer Service Conference.
The Edison Electric Institute and American Gas Association (EEI/AGA) Customer Service Conference & Exposition is a premiere utility industry customer service annual event. Utility professionals from all levels involved in customer service activities, encompassing customer call centers, benchmarking, meter reading, remittance processing, telephone centers, credit/ collection, customer accounting, mail center operations, training, branch/business office operations and related areas will attend.
Mobile payment options offer greater convenience for customers on the go, and provide a tool for organizations to communicate directly with their customers about possible service outages etc., as well as any outstanding bills.
BillingTree supplies a leading fully integrated, multi-channel electronic payment platform to a growing list of Industries, including Insurance, Utilities (such as energy, cable, municipal, and phone), as well as Healthcare and Subscription-billed services. Benefits of electronic payment solutions include an accelerated availability of consumer funds, reduced costs associated with manual-payment processing, improved cash management, and integrated processing by managing all payments, returns, and corrections through a single portal.
Source: BillingTree
