A study by innovation commercialization company &Innovation shows that widespread adoption of mobile payments by local coffee shops and restaurants could have the unintended consequence of decreasing the money waiters earn from tips.
The mobile payment apps were found to reduce “personal service moments” by reducing the time patrons spend queuing and paying. This means people feel less guilty when they don’t leave a tip, since they usually don’t need to look the waiter or cashier in the eye.
Read more, via: BDlive