Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. This 78-page report, “Consumers and Mobile Financial Services” (March, 2015) examines trends in the adoption and use of mobile banking, payments, and shopping behavior and how the emergence of mobile financial services affects consumers’ interaction with financial institutions.
Mobile Banking Gets Riskier
“Digital wallets” that let consumers pay with the swipe of a smartphone could make the plastic credit card obsolete. But the technology also could chip away at consumers’ privacy—and tempt them to spend more than they otherwise would.Using a technology known as “near-field communications,” or NFC, consumers will be able to buy items simply by passing their phones in front of a sensor at the checkout counter. The problem, some critics say, is that the ability of merchants, coupon services and others to extract more information about where people shop and what they purchase amounts to an invasion of privacy.
Read more, via WSJ.com.
