Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. This 78-page report, “Consumers and Mobile Financial Services” (March, 2015) examines trends in the adoption and use of mobile banking, payments, and shopping behavior and how the emergence of mobile financial services affects consumers’ interaction with financial institutions.
Mobile Online Payments: Disruption and Opportunity
Courtesy Aite.
Mobile online payments, made either within a mobile application or through a mobile website, are changing commerce, and not just online. The worlds of online and physical commerce are blurring in parallel with the rapidly increasing utility of the consumer pocket computer—the smartphone.
Mobile online payments are at the cusp of a growth curve that could eventually subsume any other payment path, but the complexity in the space obscures the way forward.
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