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Utility, Healthcare and Insurance Industies Plan Increased Mobile Billing Options for 2011, Says Survey

March 7, 2011 by Mobile Payment Magazine

Only about 20% of Utility, Healthcare and Insurance industry companies currently offer customers the option of mobile text bill presentment, and 60% of those polled indicated they have plans to offer such services in 2011, according to a recent poll by BillingTree.

BillingTree, Inc, one of the nation’s leading on-demand payment processors, today announced results from a poll taken during a recent webinar, which looked at the benefits of using mobile payment solutions to collect from customers, particularly in the Utility, Healthcare and Insurance industries. Of those attendees polled, only 20 percent currently offer customers the option of text bill presentment and authorization, but 60 percent of those polled plan to in 2011.

These findings support recent NACHA statistics for utility companies, which predict a 35% year-on-year growth rate in e-billing, with 100% planning to offer mobile alerts within the next 12 months. Additional webinar survey findings include:

  • Only one third currently offer pre-paid accounts with mobile funding for their services.
  • 85% believe offering new mobile prepaid and text solutions will increase customer adoption of paperless billing.

Mobile payment options offer much greater convenience for customers on the go, and provide a tool for organizations to communicate directly with their customers about possible service outages etc., as well as any outstanding bills.

“The results from the webinar show that the rapid mainstream adoption of text messaging is driving many organizations to think more seriously about integrating mobile payments solutions,” said Scott McCollum, BillingTree’s President. “Our Mobile Solutions Suite delivers on this increase in customer adoption, and will help organizations to collect from customers more effectively and in a way that better suits their needs.”

BillingTree supplies fully integrated, multi-channel electronic payment platform to a growing list of Industries, including Insurance, Utilities (such as energy, cable, municipal, and phone), as well as Healthcare and Subscription-billed services. Benefits of electronic payment solutions include an accelerated availability of consumer funds, reduced costs associated with manual-payment processing, improved cash management, and integrated processing by managing all payments, returns, and corrections through a single portal.

Source: PRNewswire

Filed Under: Research Tagged With: BillingTree, Healthcare Industry, Insurance Industry, Mobile Billing, Scott McCollum, Utilities

Integrated Channel Strategy Necessary for Marketing Financial Services to Youth, Says Report

March 7, 2011 by Mobile Payment Magazine

Banks risk jeopardizing future customer acquisition and retention by failing to recognize the continued importance of factors such as traditional branch networks and parental influence, according to a recent survey. The survey was commissioned to understand youth attitudes and behaviors relating to personal finances, payments and banking of 1400 16-18 year olds from the UK, China and Brazil.

While contemporary banking channels such as mobile are gaining traction among the youth segment, the research, conducted by Survey Shack on behalf of Temenos, a Swiss banking software company, found that traditional banking channels and influences are key drivers among this segment when looking at establishing a new banking relationship.

Respondents from the UK and Brazil cited parental influence as the single biggest driver behind decisions to open a bank account.  37% of Brazilian and 33% of UK respondents stated that they would choose a bank because their parents banked there. All three countries rated branch location as the second biggest driver, with 28% of respondents citing this as the most significant consideration. 90% of respondents globally believe that the branch will serve a purpose for them in the future.

The study also suggests an increasing trend emerging in mobile banking among the next generation, notably in m-commerce. This is particularly evident in China, where 17% of respondents already use their mobile for purchases. This evidences an underlying acceptance for performing sometimes complex transactions using this channel, 40% of respondents globally regularly use their mobile handset for accessing social media, the UK being the highest user at 60%.

“With so much market emphasis being placed on digital and mobile channels, which play a very important part in the future of financial services, banks mustn’t lose sight of the continued importance of traditional channels. This research illustrates that banks need to be responsive to these trends and should consider a balanced attitude to channels, using mobile and other modern channels where appropriate but not underestimating the value of traditional bricks and mortar, even when attracting the younger generation.”, commented Mark Gunning, Global Director, Banking Services, Temenos.

Source: Temenos

Filed Under: News, Research

In Rural Kenya, M-Pesa Used as Savings Account Too

March 3, 2011 by Mobile Payment Magazine

In Kenya, with banks often few and far between, 65% of population uses M-PESA. 81 percent of M-PESA users said they used M-PESA for saving.

As the developed world begins its recovery from the global economic meltdown, the financial architecture in parts of the developing world is being rapidly transformed by a mobile payment system that enables people to deposit, send, and withdraw money with a push of a few buttons.

Established in 2007, the sms-based service, known as M-PESA, has enabled Kenyans to both save money and better withstand serious blows to their personal finances, according to new research by Tavneet Suri, a professor at MIT’s Sloan School of Management.

Suri and her colleague William Jack, a professor at Georgetown University, conducted two surveys of 3,000 households in Kenya: the first was in 2008, the second in 2009. They found that nearly 60 percent of Kenyan households now use M-PESA for person-to-person transfers, as well as to pay for everything from school fees to mobile phone credit to electricity bills.

“Kenyans find using M-PESA faster, more reliable, and more convenient than a traditional bank,” says Suri. “There are nearly 25,000 M-PESA agents in the country compared with 850 bank branches. In Kenya, if you want to transfer money from your bank, you need to travel long distances, stand in line with a fistful of cash, and fill out a bunch of paperwork. M-PESA agents, on the other hand, are often found at gas stations and grocery stores, and some are open 24-hours a day.
Although M-PESA balances do not earn interest, the service has some of the functions of a bank account but is much easier to access, and much easier to manage.”

According to their survey, the vast majority of Kenyans – over 80 percent – stash some of their money “under the mattress,” but M-PESA is fast becoming an important savings tool.

In 2008, about 75 percent of users said they used M-PESA for saving, and by 2009 this increased to 81 percent. By that year, half of all households said M-PESA was one of their two most important savings instruments.

“People are able to amass savings on their M-PESA accounts over time,” says Suri. “By providing a safe storage mechanism, the service could increase net household savings over the entire population.”

Most important, the expanded ability to make interpersonal transfers deepens the person-to-person credit market, which helps Kenyans withstand shocks to their household finances through risk-sharing networks.

In the developing world, a poor harvest or an illness can quickly portend financial ruin. Because mechanisms like unemployment insurance and health insurance are limited, people in Kenya have created informal risk-sharing systems whereby wide networks of friends and extended family give money to those in need with the implicit understanding that when they one day find themselves in grim circumstances, the favor will be returned.

This arrangement in the past has been fraught with risk. Poor roads, an inadequate transport system, and expensive money transfer services, like Western Union, mean that people wait a long time for their money, and often, conditions worsen.

“In the US, if you lose your job you may well be eligible to receive unemployment insurance, in which case you would continue to be able to eat three meals a day,” says Suri. “But in developing countries, when you lose your job, there are often no formal safety nets. People don’t have a lot of savings or other ways to smooth these shocks so their food consumption drops.”

But this is not as true for users of M-PESA. According to Jack and Suri’s research, the consumption of M-PESA users falls about 6 percent less during a crisis because they are able to receive money from a network of family and friends.

“It appears that M‐PESA facilitates efficient risk sharing and enables support networks to keep negative shocks manageable,” says Suri. “For example, a household head with access to M‐PESA who suffers a mild health shock might quickly receive a small amount of money via M‐PESA that allows him to keep his children in school. If this money was delayed, the children might have quit school, the effects of which are hard to reverse.

“The way M-PESA improves the ability of households to manage risk is dramatic and has important implications for the welfare of virtually all Kenyans,” she adds. “M-PESA has helped households overcome some of the most impenetrable barriers to financial services, and has provided real value to Kenyans, especially during a time of need.”

*The Risk Sharing Benefits of Mobile Money By Tavneet Suri, MIT Sloan School of Management and William Jack, Georgetown University; January 2011

Source: PR Web

Filed Under: News Tagged With: Kenya, M-PESA, Unbanked

CSI Virtual MasterCard Team Joins Forces with Advantage Software

March 3, 2011 by Mobile Payment Magazine

CSI Enterprises, Inc., a leader in innovative financial solutions for enterprises and business, announces its new alliance with Advantage Software. The CSI Virtual MasterCard program will be offered as a “new feature” available through Advantage Software, designed by agencies for agencies.

The CSI Virtual MasterCard Program is an electronic payment system that works with its customers’ existing accounts payable (A/P) systems. The solution provides security and control by generating unique “one-time” use credit card account numbers for each vendor payment. It reduces A/P processing costs and offers cash rewards on all payments made through the program. The program is offered at no cost and includes complete implementation services. Implementation includes full vendor enrollment support, maximizing vendor participation and minimizing the time commitment by the customer’s A/P personnel. CSI maintains an extensive database of participating advertising agency vendors which helps facilitate the rapid roll-out of the program. [Read more…]

Filed Under: News Tagged With: Advantage Software, CSI Virtual MasterCard

BillingTree Forecasts Over 20 Percent Growth for 2011

March 2, 2011 by Mobile Payment Magazine

BillingTree, Inc., an on-demand payment processor, today announced company growth of 33 percent during 2010. In January and February 2011, BillingTree closed two consecutive record months and the company has expressed confidence in forecasting over 20 percent growth for 2011.

In 2010, BillingTree significantly added to its suite of solutions and grew presence in two key markets, Healthcare and Utilities. Additionally, the company won substantial orders in these markets and in 2011 has added Insurance to its list of markets served. In Q1, BillingTree launched a new generation of mobile payment solutions which it is rolling out across all industry segments during 2011, significantly driving its strong growth forecasts.

“A recent report from the AITE Group forecasts the number of bills paid with a mobile device is set to grow by 377 percent over the next three years,” commented Scott McCollum, BillingTree’s president. “BillingTree is set to take advantage of this with our mobile payments suite of solutions, and penetration into the new and rapidly growing markets of Healthcare, Utilities and Insurance.”

During 2010 BillingTree increased its staff headcount by 25 percent and added to its executive leadership team. The company has now established a 1,600 strong base of customers, along with the formation of 63 strategic alliances and its new ISO program, which has already led to considerable opportunities in new verticals.In

2010 BillingTree added key technology developments to its payments processing portfolio to drive its growth, including Pre-funded accounts, PaynCash and Debit Cards Only. In 2011 it has already added a new mobile payments suite, which includes billing and paying by text. Additionally, in 2010 the company continued to abide by PCI Compliance guidelines and will maintain PCI Certification for 2011.2010 saw BillingTree host its first user conference attended by customers and partners, and continue with its charity work by raising $100,000 for two charities, JDRF and ChildHelp, through the Rock Block concert.

BillingTree supplies the leading fully integrated, multi-channel electronic payment platform to a growing list of Industries, including Insurance, Utilities, such as energy, cable, municipal, and phone, as well as Healthcare and Subscription-billed services. Benefits of electronic payment solutions include an accelerated availability of consumer funds, reduced costs associated with manual-payment processing, improved cash management, and integrated processing by managing all payments, returns, and corrections through a single portal.

Source: PRNewswire

Filed Under: News Tagged With: BillingTree, PaynCash, Scott McCollum

Western Union Launches New Foreign-Exchange Payment Service Via Mobile

March 2, 2011 by Mobile Payment Magazine

The Western Union Company has introduced a new foreign-exchange (FX) payment service that will enable small and medium-sized enterprise (SME) business clients to make payments from their smartphones.

The new mobile-friendly payment service is now available in countries where Western Union currently offers online payment and FX services through its Business Solutions division, including the United States, Canada, the United Kingdom, Germany, Italy, France and Australia.

The new mobile service is designed for busy professionals and offers an intuitive interface for customers making international business payments. The service, which offers more than 140 currencies to choose from, allows users to make payments to suppliers in global markets anywhere, anytime, and lock in a currency-exchange rate and fee before transferring funds.

“The sheer demand for innovative mobile services is evident, and our clients want to take advantage of new m-payment options,” said Raj Agrawal, General Manager, Western Union Business Solutions. “This new mobile payment service not only makes it easier to transfer funds globally to foreign suppliers and workers but also offers the ability to take advantage of foreign currencies when making international payments.”

According to an IEMR Global Mobile Payment Market Forecast report, mobile payments will reach 1 billion users and the $1 trillion transaction mark in the next five years. To take advantage of this growing market opportunity, this service will allow Western Union Business Solutions clients and partners the ability to take advantage of diverse foreign-exchange payment solutions that are flexible and easy to use.

Source: Business Wire

Filed Under: News, Products Tagged With: Australia, Canada, France, Germany, IEMR Global Mobile Payment Market Forecast, Italy, Raj Agrawal, the United Kingdom, United States, Western Union

PaymentOne Launches Android Mobile Payment Solution

March 2, 2011 by Mobile Payment Magazine

PaymentOne Corp. has launched an Android Payment Solution and Android Developer SDK, which is an extension of its core Mobile Payments Platform. The company provides phone-enabled payments for landline, broadband, and mobile carrier billing.

The PayOne Android solution allows consumers to simply click and use their mobile phone number to securely pay for applications, in-game extras, and related digital services through a convenient feature on their mobile phone. Consumers experience a seamless payment solution without the delay of exiting the application or game, and unlike alternatives, no credit card, pre-registration or account signup is required.

“Game developers and publishers are looking for effective monetization solutions that don’t interrupt the gaming experience,” said Joe Lynam, President and CEO of PaymentOne. “We have been successfully partnering with digital merchants to monetize their services for over 10 years. In-game payments, subscriptions and virtual goods on all platforms, from console to PC to mobile device, are perfectly suited for carrier-based billing.”

Source: Marketwire

Filed Under: News Tagged With: android, Joe Lynam, PaymentOne

Snap a Photo of Your Blank Check for Instant Mobile Checking Account Enrollment

March 2, 2011 by Mobile Payment Magazine

Mitek Systems has released a new application for mobile payments companies which offers consumers the most convenient way to enroll their checking accounts.

Called Mitek Mobile ACH Enrollment, the solution allows mobile-payment companies to help consumers enroll their checking accounts as funding sources for mobile payments with a “Point, Shoot, Enrolled!” solution that requires only that consumers snap photos of blank checks with their smart phone cameras. Mitek’s application captures all the information needed for enrolling their accounts.

Today, consumers connect their checking accounts to their mobile-payment solutions by typing in a complex set of numbers shown on their checks via their smart phone keypads. These strings of numbers can cause confusion among mobile consumers to the point that they either abandon their attempted mobile transactions or enter the digits incorrectly. However, by having consumers snap photos of their checks, Mitek’s patented technology eliminates confusion and frustration by capturing and passing on all relevant checking account information that the payment company needs to connect its payment solution to the consumers’ checking accounts.

The product name is derived from the widely used Automated Clearing House (ACH) function in financial transactions. ACH processes large volumes of credit and debit transactions, which in 2010 totaled nearly 19 billion transactions valued at more than $29 trillion.

Mitek Mobile ACH Enrollment joins Mitek’s flagship Mobile Deposit, Mobile Photo Bill Pay and Mobile Receipt applications that all capitalize on the company’s core competency – the patented ability to securely and accurately detect, capture, analyze, enhance and process digital information gathered via the smart phone camera.

“By eliminating keystrokes, our new Mobile ACH Enrollment solution reduces consumers’ anxieties about enrolling their checking accounts with mobile payments providers,” said Mitek President and CEO James B. DeBello. “They no longer have to worry about entering each character in the proper sequence because they can let their smart phone cameras do all that.

“We’re turning our many years of experience in extracting critical data from check images and our patented intellectual property expertise into a platform of innovative applications for the mobile banking environment,” added DeBello. “The Mobile ACH Enrollment product is the first in a series of enrollment solutions enabled by our mobile imaging platform. Our customers who supply technology solutions to the financial services industry continue turning to Mitek for help in addressing industry problems. We’re happy to oblige.”

Source: PR Newswire

Filed Under: News Tagged With: James B. DeBello, Mitek Mobile ACH Enrollment, Mitek Systems, Mobile Deposit, Mobile Photo Bill Pay, Mobile Receipt

PaymentOne

March 1, 2011 by Mobile Payment Magazine

PaymentOne Corporation provides carrier-based billing for landline, broadband and mobile payments.

The company allows payment with “no credit card required” and has a 10-year track record in payment services that connect digital merchants, social media publishers, content providers and network operators.

PaymentOne has generated over $4 billion in new digital revenue for brand name clients, including Blizzard Entertainment and America Online.

AnyPhone connects with over 1100 network operators and enables over 3 billion worldwide consumers in 67 countries to bill digital purchases on any device to their existing mobile, broadband, or home phone bill. The company has a patent portfolio covering fraud prevention, authentication, and alternative payments. PaymentOne is privately held and headquartered in the Silicon Valley.

More information: PaymentOne

Filed Under: Mobile Payment Companies Tagged With: PaymentOne

Driving Customer Usage of Mobile Money for the Unbanked

March 1, 2011 by Mobile Payment Magazine

Mobile Money for Unbanked ReportThe Mobile World Congress in Barcelona hosted a Working Group for its “Mobile Money for the Unbanked” program. The group has now release a new report the outlines strategies for building the customer base of mobile money users.

The report, entitled “Driving Customer Usage of Mobile Money for the Unbanked” differentiates the marketing methods for airtime versus mobile money. From the MMU Blog, Neil Davidson writes:

“The report considers the many nuances of marketing mobile money. A key theme of the article is that marketing mobile money is very different from marketing airtime. Indeed, the customer journey for mobile money from unawareness to regular use is long and requires a number of inputs: customers need to not only be informed that the service exists, but also convinced that it could solve a problem in their lives and educated about how it works. We discuss tactics that marketers can employ when customers get stuck along this journey, such as when they have registered but fail to transact, and we have included a diagnostic as a supplement to the article to help operators diagnose and rectify such issues among their potential customer base. The article includes 27 mini-case studies about effective—and some less effective—mobile money marketing tactics, and we are grateful to the many mobile operators and other mobile money providers who agreed to share their experiences with the broader industry.”

The 33-page report (PDF) is available for download.

See full report (PDF): Driving Customer Usage of Mobile Money for the Unbanked

Source: MMU Blog

Filed Under: News Tagged With: Africa, GSMA, Mobile Money, Unbanked

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